Committed to bringing empathy to business.

We measure empathy. We codify empathy.

Our Vision

We measure empathy in the world’s biggest companies. Our work shows that empathy is positively correlated with growth, productivity, and earnings.  The top 10 companies in our Global Empathy Index increased in value more than twice as much as the bottom 10 companies. More empathy means more profit!

Our Story

When we started in 2010, Lady Geek focused on female customers and employees in tech, hence our name. But we soon realised that it wasn’t gender that had the biggest impact on performance, it was empathy. We specialize in measuring empathy levels across your customers, your staff and the public through social empathy. We are pioneering the world’s first Empathy Index for one of Europe’s biggest banks.

Our Approach

We define empathy as understanding of others’ experiences leading to action. It’s not a cup of tea and sympathy– it’s about action. We have studied the world’s most empathic companies to discover what makes them successful. We identify a company’s strengths and deficits and develop ’empathy nudges’ which are small changes which have a sustainable impact. We are transforming business..one nudge at a time.   

  • “Lady Geek improved the levels of empathy in our dealerships and demonstrated a positive impact on commercial performance. Staff engagement increased and people took more pride in their work.”

    Richard Balshaw, former CEO of Lexus UK
  • ‘Lady Geek’s Empathy training has transformed how Telefonica harness the power of corporate empathy. Our aim is to make every interaction our customers have with us an individual one.”

     Rene Schuster, former CEO, Telefonica Germany
  • “Working with Lady Geek has given us a fresh perspective on the critical importance of empathy for both our colleagues and customers. We now have a clear view our areas of relative strength and weakness and actionable insight that will help make us an even more empathic organisation.”

    Ian Cornelius, Commercial Director, Skipton Building Society
  • “Working with Lady Geek to better understand our business has been interesting and fun. Lady Geek’s professionalism coupled with their engaging style and sometimes challenging conversations has helped us to move forwards in the area of empathy. Thank you.”

    Jacqui Bateson, Senior Proposition Manager, Skipton Building Society
  • “As a people orientated organisation, I am proud of our achievements and our ambition to continue to grow the way in which we build relationships with colleagues and customers.  Working with Lady Geek and viewing our business through a new lens provides us with the insight and opportunity to really become a pioneer in the area of empathy. “

    David Cutter, CEO, Skipton Building Society
  • “Working with Lady Geek has given us a fresh perspective on the critical importance of empathy for both our colleagues and customers. We now have a clear view our areas of relative strength and weakness and actionable insight that will help make us an even more empathic organisation.”

    Ian Cornelius, Commercial Director, Skipton Building Society
  • “The Lady Geek Empathy Programme is much more than a makeover. It has given pride and empowerment to my staff, as well as having a positive impact on our customers.”

    Richard Rhodes, Head of Business, Lexus Leicester showroom

Our Model


An analytic approach to empathy

We are the only company to measure empathy globally.

We have identified 8 factors of empathy.

Each of these factors can be quantified and will identify where your company’s strengths and weaknesses are. This will allow you to prioritise and allocate resources.

Our 12 Week Plan

We’ve refined our process over the last six years. We deliver the best value to our clients by following our twelve week plan. The output will be an increase in sales and loyalty both amongst staff and customers. We will achieve this through the quantification of where your company’s empathy strengths and deficits are, a series of sustainable ‘nudges’ to bring more empathy into your business.

Our process looks at your companies empathy levels across internal, external and social media channels.

Planning Phase - 3 weeks

We collect key data metrics which determine your organization’s empathy deficit. These metrics are non-traditional, and will gather data-points such as use of bcc emails, customer complaint data, social media empathy and internal staff promotion data.

Executive interviews - 2 weeks

 We run facilitated interviews with your leadership team and senior management to identify the behaviours that are being modelled across your organization.

Empathy measurement tool -2 weeks.

We apply our measurement tools to give each critical team an empathy measurement. This allows us to quantify and pinpoint the locations of your organization’s empathy deficit and correlate it to performance.

Empathy in Residence -2 weeks

We conduct our anthropological investigation into your organization’s culture. It will include observation in your key offices, a review of communications and an empathy audit of ambient identity cues in your office environment.

Empathy nudges -2 weeks.

We identify low-cost, high impact ‘nudges’ that are easy to implement and in aggregate, will have a positive impact on company performance, internally, externally and on social media.

Presentation of strategic vision - 1 week


We distill the knowledge of the 12 week plan into a set of empathy targets and associated nudges. This presentation forms the core of an action plan which we co-implement in Phase 2.

Embedding Empathy -Phase Two: 2 days a month for six months

Institutionalizing nudges. We help team-members ensure the empathy nudge process is sustainable by embedding a culture of empathy. This could be by founding new teams or re-training existing teams to create future nudges and measure their impact. This part of the process ensures that empathy is embedded into the heart of your culture and the increase in commercial performance is sustained.


Little Miss Geek – Our Social Enterprise

Vision

To inspire young women to become tech pioneers – we want the next Mark Zuckerberg to be female.

Book

Little Miss Geek (Second edition) explores why many women want to consume not create technology and includes a foreword from Jimmy Wales. You can get a copy here: Amazon


Campaign

Our #HERinHero celebrates women who are carving their own path in male dominated industries and acting as inspiring role models for the next generation.

Impact

Over 5000 students have taken part in our programme and we have increased the number of girls taking Computer Science GCSE by 52% at a girls school in London.

Who we’re working with

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Get in Contact

Contact 

For new business and speaking engagements, please contact flori@ladygeek.com.

Join Us

We like meeting smart, geeky people who share our desire to transform the world of business. Let’s have a chat @theempathybiz

Lady Geek HQ – London

Lady Geek, 800 Highgate Studios,

53-79 Highgate Road, London NW5 1TL

Lady Geek – Sydney

leanne@ladygeek.com